Updated · Checked by the Jason Rental Works dispatch team
Effective October 6, 2026Rental Terms & Cancellation Policy in plain English
- Where these apply: every porta potty rental Jason Rental Works delivers in Laredo, Webb County and our South Texas zones. Check your ZIP.
- Timing: same-day in Laredo by noon, Mon–Sat; date changes are free with 24 hours' notice.
- Which unit: the unit, count and dates on your invoice are what we deliver. Check your count.
- Cleaning: delivered clean and stocked; 28-day rentals include weekly service.
- Full cost: the itemized invoice is the price — no fuel surcharge, no card fee, tax shown.
Do you deliver to my ZIP?
Laredo, Webb County and South Texas — check in one second.
(956) 396-3700Live answer 7 am–7 pm, Mon–Sat · English & Spanish · Quotes answered within 30 min
What do these rental terms cover?
The rental terms on this page cover every rental from Jason Rental Works, 3804 San Bernardo Ave, Laredo, TX 78041: porta potties, hand-wash stations, restroom trailers, towable units and pump-out service. They took effect on October 6, 2026. When you pay an invoice, you agree to the terms on this page and the details on that invoice.
When and how do I pay for a rental?
Event rentals are paid in full when you book, which holds your date. Jobsite and long-term rentals pay the first 28-day cycle upfront, and each later cycle bills when it starts. We accept Visa, Mastercard, American Express, Discover and debit cards by phone or through a secure invoice link. We don't accept cash.
- Invoices go out by text and email. If the email is slow, ask for the text link.
- A quote or payment link is not a booking. Your rental is confirmed when it's paid and your reservation number arrives by text.
- Business accounts can be invoiced by arrangement with dispatch.
- There is no fuel surcharge and no card processing fee. Texas sales tax, 8.25% in Laredo, appears as its own line.
- The person paying and the on-site contact can be different people. Tell dispatch who to call on delivery day.
What is the difference between an event rental and a 28-day rental?
An event rental costs one flat price covering 1 to 5 days on site, with delivery, setup, pickup, toilet paper and sanitizer included. A 28-day rental bills every 28 days from drop day, includes 1 service visit a week, needs no contract, and renews automatically until you call for pickup. Prices are never charged by the day.
| Term | Event rental | 28-day rental |
|---|---|---|
| Length | 1–5 days on site | 28-day cycles, renewing until pickup |
| Payment | Paid in full to hold the date | First cycle upfront; later cycles bill as they start |
| Service | Delivered clean and stocked; extra visits on request | Weekly service included; extra visits on request |
| Pickup | Scheduled when you book | Within 1–2 business days of your pickup call |
| Weekend events | Thursday or Friday drop, Monday pickup, no extra rental charge | — |
Current price ranges for both are on the porta potty rental cost page.
What is the cancellation policy?
Cancel 24 or more hours before the scheduled delivery and you get a full refund. Cancel inside 24 hours and you get a refund of everything except the delivery fee. A same-day order that has already been dispatched is not refundable. Refunds go back to the card used to pay.
| When you cancel | Refund |
|---|---|
| 24+ hours before scheduled delivery | 100% |
| Less than 24 hours before delivery | Everything except the delivery fee |
| Same-day order, truck already dispatched | Not refundable |
| After delivery | The rental has started; call dispatch to schedule pickup |
To cancel, call or text (956) 396-3700 with your reservation number.
callers needed a spouse, a boss or a property owner to say yes before booking. A full refund up to 24 hours before delivery lets you hold the date while you check.
Source: 19 recorded porta potty rental calls reviewed by our office, 2026.Can I change my delivery date?
Yes. Date changes are free with at least 24 hours' notice before the scheduled delivery. With less notice, dispatch tells you what is possible before anything is charged. A change of address, unit type or unit count may change the price, and dispatch re-quotes before you pay.
Holiday weekends and the WBCA season, from mid-January to late February, book up early. If you might move your date, tell dispatch when you book so we can tell you what's open.
How do same-day orders work?
Same-day delivery covers Zone 1, Laredo and nearby Webb County, for orders placed by 12:00 noon, Monday through Saturday. Only standard units and hand-wash stations go out same-day. Any same-day fee is named on the quote before you pay. Once a same-day order is dispatched, it's not refundable.
Orders placed after noon go on the first route the next morning. Zone 2 same-day delivery happens only when a truck is already headed that way, and Zone 3 always needs 48 hours' notice.
Who is responsible if a porta potty is damaged?
The renter is responsible for 5 kinds of damage while the unit is on site: vandalism, fire, tipping, towing or dragging, and loss or theft. Normal wear from ordinary use is on us. If a unit is damaged, call dispatch the same day; repair or replacement cost is billed to the renter.
- Never drag or tow a unit with a tractor, truck or ATV. A used unit can't be moved or tipped until it's pumped. Call us and we move it.
- Keep it away from fire pits, grills and fireworks. Polyethylene melts.
- Secure it from traffic. On jobsites, keep it out of equipment paths and away from where trucks back up.
- Don't put anything in the tank except toilet waste and toilet paper.
What is a dry-run trip fee?
You owe a dry-run trip fee only when our truck arrives and the unit can't be placed: a locked gate with no code, a blocked path, a spot the truck can't reach, or no safe level ground. The fee covers that 1 wasted trip. Dispatch tells you the amount before a second trip is scheduled.
Most dry runs are avoidable. The truck needs a path about 10–11 feet wide with nothing hanging below 12 feet, our crew can cart an empty unit about 25 feet, and a standard unit needs a gate at least 48 inches wide. Send gate codes, warn us about dogs, electric fences, low cables and creek crossings, and text a photo of the spot.
Who is responsible for where the unit is placed?
The renter chooses the spot and confirms we have permission to be there. The spot must be level, firm ground the truck can reach, with 3 feet clear in front of the door. We aren't responsible for normal wear to lawns, caliche, gravel or pavement along the delivery path you choose.
- If the property belongs to someone else, you confirm the owner has approved the placement.
- Mark the spot or text a photo. Nobody has to be home.
- Underground lines, septic lids and sprinkler heads near the spot should be pointed out before delivery.
- Avoid low ground and drainage paths. Laredo flash floods, such as the September 25, 2025 storm with 17 water rescues, can move or tip a unit.
- Ranch and oilfield sites: send a map pin, gate code and notes on cattle guards and caliche roads.
Detailed placement advice is in our guide to placing a porta potty on caliche, near flood zones and past cattle guards.
Can a unit be placed in the street or right-of-way?
No. Jason Rental Works places units on private property only. Work in the City of Laredo right-of-way generally requires a permit from Building Development Services, which lists a residential fee of 50 dollars and commercial fees from 250 dollars, and the permit must be pulled by a registered contractor.
Pick a spot just inside your property line, such as the edge of the driveway or the side yard. Questions about the city permit go to City of Laredo Building Development Services. More on permits and rules is in our OSHA and Texas rules guide.
How does pickup work, and when does billing stop?
Event pickups are scheduled when you book, usually the Monday after a weekend event, and need no call. On 28-day rentals, call for pickup, and the crew picks up within 1–2 business days. A new 28-day cycle starts only if the unit is still on site when the current cycle ends, so call a few days early.
- No Sunday pickups. Pickups run Monday through Saturday.
- Leave the path clear on pickup day, just as on delivery day.
- If a pickup is blocked, a dry-run trip fee may apply, and the rental continues until the unit can be collected.
What happens if weather or flooding affects my rental?
If flash flooding, road closures or storms make a delivery or pickup unsafe, dispatch calls you and moves it to the next safe route day. A delay we make for safety doesn't cost you a cancellation fee. Laredo gets about 19.7 inches of rain a year, mostly from May to October, often in sudden storms.
- Soft caliche roads and wet pastures may mean placing the unit at the edge of a field instead of in it.
- If water is rising near your unit, don't try to drag it to higher ground. Call dispatch.
- If you cancel because of a weather forecast, the normal cancellation rules above apply.
Do you rent porta potties for use in Mexico?
No. Jason Rental Works does not take units across the border into Nuevo Laredo or anywhere in Mexico. A temporary import into Mexico requires a Mexican customs broker and a pedimento, and Tamaulipas is under a U.S. State Department Level 4 travel advisory. Units must stay at the Texas address on the invoice.
We serve Laredo-side sites near the bridges, including warehouses and yards. See porta potty rental near the Nuevo Laredo crossings.
Rental terms questions
Questions taken from real rental calls, answered by our dispatchers.
(956) 396-3700I paid, but my event got cancelled. Do I get my money back?
My party moved to next Saturday. Is there a charge?
Who pays if a guest knocks the unit over?
Can I use my own trailer to move the porta potty to another spot on the ranch?
Ready to book? Call, or get your quote by text
Same-day delivery in Laredo when you call by noon, Monday through Saturday. Your quote lists the unit, rental length, servicing, delivery, pickup and tax before you pay.
- Locally owned yard at 3804 San Bernardo Ave, Laredo, TX 78041
- Driver calls or texts about 30 minutes before arrival
- Nobody needs to be home: mark the spot and we place it
- Weekend events: Friday drop, Monday pickup, no extra charge
Get your itemized quote
Six quick fields. A dispatcher texts or calls back within 30 minutes during business hours — in English or Spanish.